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Secret Hopper
Crafting more memorable and profitable brewery experiences.
Taproom
Taproom Improvement
Secret Hopper sends mystery shoppers to visit your taproom and provide feedback on their experience. This data will help you better understand your taproom experience, discover areas to improve, continually monitor the quality of experience, for both guests and staff. Secret Hopper will validate that you’re performing at the highest level, and provide metrics you can use to recognize and reward your team. Craft beer is all about experience and we are helping taprooms nationwide increase spend and create more repeat customers.
The Secret Hopper Team has developed a great program that uses investigation and findings data to help breweries easily see area that they can improve their taproom experience. It's a great service for members who want to find changes or ideas for improvement to their business.
About
Secret Hopper is an idea created out of the love of two things: beer and the experience of sharing it.
With over 9000 breweries currently in operation, breweries have to do more than produce well-made beer. Breweries must put out a customer experience that is equally as world-class.
Secret Hopper provides feedback on your taproom experience that helps breweries increase their revenues, create more repeat customers, and fine tune their tasting rooms. We have a passion for creating world class customer experiences. Together the growing brewery and thirsty customer can unite to create the best possible craft beer experience.
Reviews
"The Secret Hopper survey format has been right on point with helping us get the kind of feedback we’re looking for from our brewery customers. It’s nice working with a company who understands our business model and the specific details that our customers are looking for in a great experience. The customer service and monthly survey wrap up is exceptional."
Jensine Ruscito (Troegs Independent Brewing, Director of Retail Operations)
"Our taproom team has always had high standards in how we approach our guest experiences, with Secret Hopper we have been able to take that experience and standardize it. It has been helpful to identify trends of what has made our taproom team excel. Having the ability to assess from a different perspective is very insightful for us and having that data is incredibly helpful for the growth of our taproom teams."
Brian Blaney (Bearded Iris Brewing, General Manager)
